Help & Support

Last Updated: June 10, 2026

Welcome to TwistMeet Help Center. Find answers to common questions and learn how to get the most out of our app.

1. What is TwistMeet?

TwistMeet is a profile-based dating and social app that helps users discover recommended profiles based on compatibility and shared interests. Instead of connecting people automatically, TwistMeet lets you review profile details and decide who you want to like before any conversation becomes available.

Key Features

Age Requirement: TwistMeet is designed for users 18 years and older.

2. Getting Started

2.1 Creating an Account

To create a TwistMeet account:

  1. Download the TwistMeet app from the App Store or Google Play
  2. Open the app and tap "Sign Up"
  3. Enter your phone number (required for verification)
  4. Create a secure password
  5. Complete phone verification

Password Requirements

Your password must meet the following criteria:

2.2 Setting Up Your Profile

After creating your account, complete your profile:

  1. Choose a display username (shown to other users)
  2. Select an emoji icon
  3. Add your birthday (used to calculate age and zodiac sign)
  4. Write a bio description
  5. Select your gender, relationship status, and living district
  6. Choose your interests (you can select multiple)
  7. Optionally add your MBTI personality type, occupational status, and education level (these are display-only and not used for matching)

2.3 Setting Matching Preferences

Configure your matching preferences to find compatible matches:

2.4 Browsing Recommended Profiles

Once your profile is complete, you can browse recommended profiles in the app. Each profile includes key details such as display username, age, area, interests, and introduction so you can decide who you want to like. Daily likes or invitations depend on your active plan: Free 2, Plus 20, Premium 50, and Elite 100 per day.

2.5 Mutual Choice Before Chat

When you like someone, the other user can review your profile and choose whether to like back or reject. A match is created only after both users choose each other, and conversation becomes available from the matched profile after that mutual choice.

3. Contact Us

Developer Contact

Email: [email protected]

Response Time: Safety reports involving objectionable content are reviewed and actioned within 24 hours. General inquiries are responded to within 48 hours on business days.

When contacting us, please include:

4. Frequently Asked Questions

4.1 Account & Registration

Q: How do I create an account?
A: Download the TwistMeet app, tap "Sign Up", enter your phone number, create a password that meets our requirements, and complete phone verification. Your account will be created automatically.
Q: What are the password requirements?
A: Your password must be at least 8 characters long and include at least one uppercase letter, one lowercase letter, one digit, and one special character (@$!%*?&).
Q: Can I change my phone number?
A: Currently, phone numbers cannot be changed after account creation. If you need to update your phone number, please contact us at [email protected] for assistance.
Q: How do I delete my account?
A: You can delete your account in two ways:
  1. In the app: Go to Settings → Account → Delete Account, then confirm your decision
  2. By email: Send a deletion request to [email protected] with the subject "Account Deletion Request" and include your phone number for verification
Account deletion is permanent and cannot be undone.
Q: Why can't I log in?
A: Common login issues include: Try resetting your password or contact us if the problem persists.

4.2 Profile & Settings

Q: How do I complete my profile?
A: Go to your profile page and tap "Edit Profile". Fill in all required fields including username, birthday, bio, gender, interests, and other profile information. A complete profile increases your chances of finding matches.
Q: Can I change my username?
A: Yes! You can update your display username at any time through the profile settings. Go to Settings → Profile → Edit Profile, then update your username.
Q: How do I update my matching preferences?
A: Go to Settings → Matching Preferences. You can update your age range, gender preference, and interest preferences at any time. Changes take effect immediately for future matches.
Q: What information is shown to other users?
A: Other users can see your display username, emoji icon, age, bio description, interests, living district, gender, and occupational status. Your phone number, email, and password are never shared.

4.3 Matching System

Q: How does the matching algorithm work?
A: TwistMeet generates a recommended profile list by applying compatibility filters such as gender preference, age range, location, and shared interests. Recommended profiles are ranked using compatibility signals, but you decide who to like. A match is created only if the other user reviews your profile and likes back during the response period.
Q: How many match attempts do I get per day?
A: Daily likes or invitations depend on your active plan: Free 2, Plus 20, Premium 50, and Elite 100 per day. The limit resets at midnight. Reward boost credits can add extra likes after your base plan quota is exhausted.
Q: How long do matches last?
A: Matches have a default duration of 3 days. You can extend matches using the heartbeat feature (see below). If neither user sends a heartbeat, the match expires after 3 days.
Q: What is the heartbeat feature?
A: The heartbeat feature allows you to extend a match by sending a "heartbeat" to your match. If they accept, the match is extended by 7 additional days. Your monthly heartbeat quota depends on your active plan: Free 1, Plus 8, Premium 20, and Elite 50. Heartbeats can be sent during the first 3 days of a match or in the 3 days before a match expires. You can recall a heartbeat within 24 hours of sending it.
Q: Can I leave a match?
A: Yes, you can leave a match at any time. When leaving, you can provide a farewell message and reason for leaving. The match will end immediately.
Q: Why didn't I get a match?
A: There are several reasons why you might not get a match: Try adjusting your preferences or completing your profile to increase your chances.

4.4 Messaging & Communication

Q: How do I message my match?
A: Once you have an active match, go to the "Chat" section in the app. Tap on your match to open the conversation. You can send text messages, images, and voice messages.
Q: Are messages encrypted?
A: Yes! TwistMeet uses secure messaging powered by the Matrix Synapse protocol. Messages are encrypted in transit and at rest. Automated safety systems may scan message metadata and content patterns to detect spam, scams, and policy violations, as described in our Privacy Policy.
Q: Can I send images?
A: Yes, you can share images in your conversations. Tap the image icon in the chat interface to select and send photos from your device.
Q: Why aren't my messages sending?
A: Common reasons for messages not sending: Check your internet connection and ensure your match is still active.

4.5 Features & Limits

Q: What AI features does TwistMeet offer?
A: TwistMeet offers optional AI bio suggestions, AI chat reply suggestions, and AI Dating Coach practice. Bio suggestions can use your selected language, tone, interests, optional prompt, and profile context. Chat reply suggestions can use recent chat context and an optional prompt after you accept the in-app AI reply consent. AI Dating Coach can create a practice partner, simulate a short chat, and produce brief or full communication feedback based on that practice transcript. AI suggestions are drafts or learning feedback only; review and edit anything before saving a bio or sending a reply.
Q: How many AI generations do I get?
A: AI bio suggestions and AI reply suggestions use separate monthly quotas. Each assistant currently includes Free 2, Plus 10, Premium 20, and Elite 50 generations per month. AI Dating Coach practice sessions currently include Free 1, Plus 2, Premium 3, and Elite 10 per month. Full AI Coach reports currently include Free 0, Plus 0, Premium 1, and Elite 3 per month.
Q: What are saved openers and date invitations?
A: Saved openers let you keep reusable message starters. Current saved opener limits are Free 1, Plus 5, Premium 10, and Elite 20. Date invitations are in-chat invitations for planning a date; current monthly limits are Free 1, Plus 5, Premium 10, and Elite 20.
Q: What are achievements?
A: Achievements are milestones you unlock as you use TwistMeet. They include login streaks, number of matches, and other activities. View your achievements in your profile.
Q: How do push notifications work?
A: Push notifications alert you about new matches, messages, and app updates. You can manage notification preferences in your device settings or in the app settings. Notifications require internet connection.
Q: What are the daily limits?
A: TwistMeet has the following daily limits: Monthly limits: All limits reset automatically (daily limits at midnight, monthly limits at the start of each month or the applicable billing period for paid subscriptions). Reward boost credits can add extra likes, date invitations, or heartbeats after your base plan quota is exhausted.
Q: How do subscriptions, cancellations, and refunds work?
A: Paid Plus, Premium, and Elite plans are monthly subscriptions handled by Apple App Store or Google Play. Cancelling stops future auto-renewal but normally keeps paid benefits active until the current paid period ends. Refunds, revocations, or expired payments can remove paid benefits immediately and return your account to Free limits.
Q: How do rewards and redeem codes work?
A: Daily check-in currently gives 5 reward points. Points can be used for eligible trials or boost credits, and balances expire on an 18-month cycle. Redeem codes may grant trial access or boosts. Trial rewards cannot be redeemed while you already have an active paid or trial subscription.
Q: Can I report inappropriate behavior?
A: Yes! If you encounter inappropriate behavior, harassment, or suspicious activity, you can report the user:
  1. Go to the user's profile or chat
  2. Tap the three-dot menu (...) and select "Report"
  3. Select a reason and provide details
  4. Upload evidence if available (screenshots, etc.)
Reports are reviewed by our moderation team, and appropriate action will be taken. You can also block users separately using the "Block" option in the same menu.

4.6 Troubleshooting

Q: The app crashes or won't open
A: Try these solutions:
  1. Close and restart the app
  2. Update the app to the latest version
  3. Restart your device
  4. Clear app cache (Android) or reinstall the app
  5. Check if your device meets the minimum requirements
If the problem persists, contact us with your device information.
Q: I can't receive the verification code
A: Common issues and solutions: If you still can't receive the code, contact us for assistance.
Q: Network connection errors
A: If you're experiencing network errors:
Q: Messages are not loading
A: If messages aren't loading:
Q: Match attempts are not working
A: If match attempts aren't working:
Q: My profile is not saving
A: If profile changes aren't saving: If the problem persists, contact us.

4.7 Trust & Safety

Q: What is the Trust & Safety system?
A: TwistMeet uses an automated Trust & Safety system to help maintain a safe and respectful community. This system monitors messages for spam, scams, solicitation, and other harmful content. It works alongside user reports to identify and address problematic behavior on the platform.
Q: How does the trust score work?
A: Every user account has an internal trust score that reflects their standing in the community. Your score may be affected by reports filed against you and content flagged by our automated systems. The trust score is used internally to determine account standing and is not directly visible to users.
Q: What happens when a message is flagged?
A: When our system detects a message that may violate community guidelines, both the sender and recipient may be notified. The flagged message is recorded and may affect the sender's trust score. This helps protect users from spam, scams, and inappropriate content.
Q: What happens if a user is flagged as suspicious?
A: If a user's account is flagged as potentially suspicious due to reports or flagged content, their current chat partners may receive an in-app notification. This helps users make informed decisions about their interactions. The flagged user will also be notified of their account status.
Q: What happens if my trust score drops too low?
A: If your trust score falls below acceptable levels, your account may face escalating consequences: If you believe your account has been restricted in error, please contact us at [email protected].
Q: How can I maintain a good trust score?
A: To maintain a good trust score:

5. Safety & Privacy

Zero Tolerance Policy: TwistMeet maintains zero tolerance for scams, harassment, abusive behavior, sexual solicitation, impersonation, and objectionable content. Confirmed offending accounts are immediately suspended or permanently removed.

5.1 Safety Tips

5.2 Reporting Users

If you encounter inappropriate behavior, harassment, spam, or suspicious activity, you can report the user:

  1. Go to the user's profile or chat conversation
  2. Tap the three-dot menu (...) and select "Report"
  3. Select the appropriate reason from the list
  4. Provide a detailed description of the issue
  5. Upload screenshots or other evidence if available
  6. Submit the report

Our moderation team reviews all reports and takes appropriate action, which may include warnings, temporary suspension, or permanent ban. Safety reports involving objectionable content are reviewed and actioned within 24 hours.

5.3 How Do I Block a User?

In any chat room, tap the three-dot menu (...) in the top-right corner, then select "Block". Blocking immediately ends the current match and chat. The blocked user cannot contact you or appear in your future matches. No report is submitted when you block — if you also wish to report the user, use the "Report" option separately. Both "Report" and "Block" are available as separate options in the three-dot menu.

5.4 Privacy & Legal Documents

For detailed information about how we handle your data and your rights, please review: